Role Guide

House Manager

Oversees the chapter facility and works with the AVC and/or property manager to maintain a clean, safe and productive living environment for chapter members.

Key responsibility areas

Oversees cleanliness and upkeep of the chapter facility and shared spaces.
Identifies and reports maintenance and safety needs and coordinates approved repairs.
Manages housing operations including occupancy, move-in and move-out, and member expectations.
Coordinates housing-related responsibilities and charges with chapter finance and AVC/property leadership.

Leadership skills to develop

Accountability & Follow-Through: Establishes clear expectations, tracks responsibilities and drives issues to completion.
Communication & Collaboration: Coordinates with members, AVC/property leadership, vendors and officers.
Organization & Operational Leadership: Maintains reliable systems for inspections, maintenance, occupancy and move-in/move-out.

For Mentors

How a mentor supports this role

Your mentor helps you build the judgment, confidence, accountability and leadership skills needed to make those decisions yourself.

Where a mentor helps

Help him understand undergraduate responsibilities versus AVC and property ownership authority.
Coach professional communication, issue resolution and handling housing-related conflict.
Provide guidance on housing policies, occupancy and lease-related responsibilities.
Emphasize documentation, prioritization, inspections and proactive maintenance practices.
Coach escalating appropriately and ensuring issues are resolved.

Mentor coaching focus

Accountability & Ownership: Identify issues, assign follow-up and ensure problems are resolved.
Communication & Conflict Management: Communicate professionally while navigating resident, vendor and AVC concerns.
Judgment & Problem-Solving: Prioritize issues, recognize when to escalate and address problems early.

Ask your mentor

“How do I get brothers to take shared responsibility for the house?”
“How do I handle a vendor or property issue professionally?”
“What should I document, and how?”
“When do I escalate to the AVC rather than handle it myself?”

Development ideas

Build an inspection checklist and schedule with your mentor's input.
Draft clear house expectations and how they will be enforced.
Create a simple maintenance log so issues never get lost.